Privacy Policy

Last updated: August 2026

Yvan Igbinedion DBA The Great Oak Hardwood Floors ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We operate from 876 McElroy Street, Oakland, CA 94607.

Information We Collect

When you request an estimate or contact us, we may collect: your name, phone number, email address, project address, project details (square footage, floor type, finish tier, timeline), and any photos or notes you share. We also collect information you provide through our instant estimate wizard.

How We Use Your Information

• To respond to your estimate requests and schedule consultations.
• To provide appointment confirmations, scheduling reminders, and service updates.
• To send information about special offers and discounts — only with your consent.
• To improve our services and website.
• To comply with legal obligations.

SMS Text Messaging (A2P 10DLC)

We may send text messages to the phone number you provide. There are two types of messages, each requiring separate consent that you give through our checkboxes:

• Marketing messages: special offers, discounts, and service updates. You consent separately to these by checking the marketing consent box. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.
• Non-marketing messages: appointment confirmations, estimate updates, scheduling reminders, and service completion notifications. You consent separately by checking the non-marketing consent box. Message frequency may vary, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Consent is not a condition of any purchase or service. You may decline both and still submit your request. Consent is never bundled with acceptance of our Terms of Service.

To opt out at any time, reply STOP to any message. For help, reply HELP. Message and data rates may apply.

Message frequency varies based on your requests and project status. Typical volume is 2–6 messages per month.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Information Sharing

We do not sell your information. We may share it with service providers who help us operate (such as text messaging platforms) under contractual obligations to protect your data, or when required by law. This excludes text messaging originator opt-in data and consent, which is never shared with any third party for any purpose other than delivering the messages you requested.

Data Retention

We retain your information for as long as needed to provide services and respond to inquiries, and as required for business records. You may request deletion of your information at any time.

Your Rights

Under California law (CCPA/CPRA), you have the right to know what personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise these rights, call us at (510) 800-5823 or reach us through our contact form.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Yvan Igbinedion DBA The Great Oak Hardwood Floors
876 McElroy Street
Oakland, CA 94607
Phone: (510) 800-5823